Privacy policy
Plumbing & Heating Heroes respects your privacy. This page explains what we collect and why. If you have any questions, email info@plumbingandheatingheroes.ca.
What we collect
When you call, text, email, or submit our quote form, we collect the details you choose to share, such as your name, phone number, email, address or area, and a description of the work you need.
How we use it
We use your information only to respond to your request, provide a quote, schedule and perform the work, and follow up about your service. We do not sell your information.
Call tracking & cookies
We use a third-party call-tracking service (CallRail) to understand how people find us. When you visit, it may replace the phone number shown on the page with a tracking number that forwards to our main line, and it sets a cookie in your browser to keep that number consistent across your visit. Calls placed through it are logged with the number you dialled from, the time and duration of the call, and the page or source that referred you. You can block or clear these cookies in your browser settings. The site still works, and you can always reach us directly at the number on this page.
Analytics & advertising
We use Google Tag Manager to load Google Analytics and Google Ads. These set cookies that tell us how people found this site, which pages they viewed, and whether a visit led to a call or a quote request. We use it to measure our advertising, not to identify you personally. You can block or clear these cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on.
How we store it
Quote submissions are delivered to our team by email. We keep records only as long as needed to serve you and meet our legal and warranty obligations.
Your choices
You can ask us to update or delete your information at any time by contacting us at the email above.
Last updated 2026.